Jitbit Web-B Jitbit Web-Based HelpDesk Version 6.0.6
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Brief review
Interface

If you’re a business owner, you know that helping your customers out with problems is vital. When a customer can’t find an answer to a problem, that client may decide to go elsewhere (and this is never a good thing!). The main purpose of Jitbit Web-Based HelpDesk is to provide an easy solution to solving your client’s problems. The Jitbit interface is responsive, simple to use, and Jitbit even has a remote installation solution that will set up the entire program for you.

Usability

Using Jitbit Web-Based HelpDesk is merely a matter of becoming familiar with the program. Once this tool has been used a few times, staying on track when it comes to answering customer problems is a cinch. This program is ideal for users of all levels too, thanks to the Jitbit help desk and service.

Main Function

Most customer service tools of this sort are very expensive and don’t come with a lot of extras. This is not the case with Jitbit. This program includes various customer relation options, allows more than one agent to use the program simultaneously (without any added costs), and provides users on both ends with answers to problems.

Extra Features

Jitbit comes with an excellent email integration tool that turns any help desk email into an automatic web ticket. This feature makes answering customer queries (and keeping track of popular problems) simple. In addition, the fact that there’s no extra charge for providing all help desk agents with this program makes the entire program worthwhile.

Value

At first glance, the $599 price tag might seem like a lot, but most other programs of this sort charge per user. So, you can set up twenty different agents with the Jitbit program, and you will only have to pay the one-time fee of $599. As such, this is a great deal for a great tool.

Reviewer's rating

Reviewed by Alan Vega
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