If youвЂ™re a business owner, you know that helping your customers out with problems is vital. When a customer canвЂ™t find an answer to a problem, that client may decide to go elsewhere (and this is never a good thing!). The main purpose of Jitbit Web-Based
HelpDesk is to provide an easy solution to solving your clientвЂ™s problems. The Jitbit interface is responsive, simple to use, and Jitbit even has a remote installation solution that will set up the entire program for you.
Using Jitbit Web-Based HelpDesk is merely a matter of becoming familiar with the program. Once this tool has been used a few times, staying on track when it comes to answering customer problems is a cinch. This program is ideal for users of all levels too, thanks to the Jitbit help desk
Most customer service
tools of this sort are very expensive and donвЂ™t come with a lot of extras. This is not the case with Jitbit. This program includes various customer relation options, allows more than one agent to use the program simultaneously (without any added costs), and provides users on both ends with answers to problems.
Jitbit comes with an excellent email integration tool that turns any help desk email into an automatic web ticket. This feature makes answering customer queries (and keeping track of popular problems) simple. In addition, the fact that thereвЂ™s no extra charge for providing all help desk agents with this program makes the entire program worthwhile.
At first glance, the $599 price tag
might seem like a lot, but most other programs of this sort charge per user. So, you can set up twenty different agents with the Jitbit program, and you will only have to pay the one-time fee of $599. As such, this is a great deal for a great tool.